Returns

If something is wrong

返品について

We would rather fix it than argue about it. Here is exactly where you stand.

7 days from delivery to raise a return

We accept

  • Items that arrive damaged in transit
  • Items that are incorrect, or not what was ordered
  • Items still sealed and unopened, in their original packaging

We cannot accept

  • Opened bottles. This is something you swallow, and once a seal is broken the contents cannot be verified. It is a hygiene rule and it applies to everyone equally.

How to raise one

  1. Message us within 7 days

    Send your order number and a photo of the item and its packaging.

  2. We confirm

    We reply within one business day and arrange collection or a return address.

  3. Refund or replacement

    Your choice. Refunds go back to the original payment method once the item reaches us.

Nothing here limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394).

Start a return