Shipping policy
SHIPPING POLICY
SHIROÉ ships free, nationwide, across the Philippines. No minimum spend.
Despatch
Orders placed before 2:00 PM on a business day are despatched the same day. Orders placed after that, or on a Sunday or public holiday, are despatched the next business day.
You will receive a tracking number by email as soon as the parcel is booked with the courier.
Couriers
We ship with J&T Express, Flash Express, STO and SPX. The courier is chosen by destination — we cannot guarantee a specific one.
Delivery times
Counted in business days from despatch, not from the moment the order is placed.
| Destination | Estimated delivery |
|---|---|
| Luzon, including Metro Manila | 1–2 business days |
| Visayas | 3–4 business days |
| Mindanao | 3–4 business days |
| Island and remote destinations | 5–6 business days |
These are courier estimates, not guarantees. Weather, holidays, election periods and peak seasons all add time. We will always tell you honestly where a parcel is if you ask.
Shipping cost
Free, to every address in the Philippines, with no minimum order value. The price you see at checkout is the price you pay.
Cash on delivery
Cash on delivery is available nationwide. Please have the exact total ready and keep your phone reachable — couriers call before delivering, and an unreachable number is the single most common reason a parcel goes back to sender.
Repeated refusal of cash on delivery parcels may result in the method being withdrawn for future orders.
Address accuracy
Please check your address and contact number carefully at checkout. We cannot be responsible for a parcel that fails to arrive because the address given was wrong or incomplete. If you spot a mistake, message us immediately — we can usually correct it before despatch, but not after the courier has collected.
Failed delivery
Couriers normally attempt delivery up to three times before returning a parcel to us. If your parcel is returned:
- We will contact you to arrange redelivery.
- Redelivery is free where the failure was ours or the courier's.
- Where a parcel is returned because the address was wrong, nobody was reachable, or a cash on delivery order was refused, we may ask you to cover the redelivery cost.
Risk and title
Risk passes to you on delivery.
Lost or damaged parcels
If a parcel is lost in transit, or arrives damaged, contact us within seven (7) days of the delivery date and we will replace it or refund you. See our Return and Refund Policy for how that works.
International orders
We currently ship within the Philippines only. Destinations shown elsewhere on the site are indicative of where SHIROÉ is available and are not orderable through this store.
SHIROÉ Philippines Shiroe@gmail.com